2025 update:
Lately, we are getting a lot of customers that are frustrated that their emails are not getting any response. This is not a problem on our end, we reply to every email we get, you are not finding it in the trash or spam folder that your ISP is sending it to. We can't fix that problem, you need to figure that out with your email provider.

We are also withholding shipment for some items because you have two different addresses on your account. Check your Shipping and Billing addresses and make sure they are the same. If you think we are not responding to your emails, check again. We are. Maybe you shouldn't automatically delete your spam and trash folders on exit, update your email settings and check those folders for our email.

International customers - don't order large maps and counters together and expect them to ship in the same package for first class rates. If you didn't get your complete order, check your credit card for a refund. We don't ship large maps overseas for free, you will need to place another order, best to make two orders in the first place.

Also be sure to check your shopping cart to see if we added an additional shipping charge. Large 36 inch maps can't ship Ground, the USPS requires Priority Mail for them, and it's usually 2x the regular shipping and 3x for international. 

Attention New Customers:
A lot of the ISP's that handle your email are automatically deleting the confirmation email our server sends to you to activate your account. This is a new 'feature' that they are providing for you. Apparently they are looking for our email address in your 'sent' mail before they let our emails get thru to you.  We suggest that you send us an email first from our Contact Us page and then try to create your account. It's more likely that your ISP will let our email thru to your trash or spam folder after that. Give it a try and let us know if it works. We really have no idea what is going on, we can only guess.

Please Note: Only registered users can check out their shopping carts. This requirement is to guarantee that you have entered a valid email address so we can contact you if there is a problem or delay processing your order. It also eliminates spammers from the site since you must activate your account by opening an email that we send you and click a link back to our site. Sometimes customers are not able to check out their shopping cart because they have not selected a State from the dropdown list. Make sure you have a valid shipping address in your profile that the credit card validation can verify.

Most of our replies to your emails on the Contact Us page go unanswered - probably because our email is flagged by your system as spam or junk because it has the word 'sales' in it. Check your trash folder and make sure our emails aren't flagged. We'll be happy to process your order, but we want communication to work both ways first.